How to identify the original licensed products in Hong Kong?
All licensed products have a licensed label on the packaging
What is the Hong Kong Warranty Period for Wiral/Portkeys/YoloLiv products?
All original licensed Wiral/Portkeys/YoloLiv products in Hong Kong are covered by a one-year warranty from the date of receipt issued by the dealer
Do I need to register to enjoy the warranty after purchase?
No, if you buy products represented by our company from our dealers, you can enjoy related maintenance services as long as you provide the product's invoice/receipt and maintenance sticker
Under what circumstances does the maintenance automatically expire?
1. The product has been repaired or modified by non-company personnel;
2. The product has been damaged due to misuse, negligent use or natural disasters;
3. Installation, operation or maintenance not in accordance with the instructions provided by the original manufacturer.
Still want to repair after the maintenance period or man-made damage?
If the product is artificially damaged or has passed the maintenance period, and you still want to carry out maintenance, you must first confirm that the product is an original licensed product in Hong Kong, and then the company can provide maintenance services. The actual repair price will wait for us to send the product to the original factory for quotation.
How to arrange product maintenance?
Please contact us via WhatsApp/FaceBook Messenger/Instagram message or email first to make an appointment!
What is the approximate repair time?
General maintenance time is about 4-8 weeks