Terms of Service

Terms & Conditions for www.shop.hangngaimedia.com

These terms and conditions outline the rules and regulations for the use of Hang Ngai Entertainment & Production Limited's online shop. 


These website Standard Terms and Conditions written on this web page shall manage your use of our website, Hang Ngai Production website accessible at www.hangngaimedia.com.

These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this website if you disagree with any of these Website Standard Terms and Conditions.


We employ the use of cookies. By using Hang Ngai Entertainment & Production Limited's website you consent to the use of cookies  in accordance with Hang Ngai Entertainment & Production Limited’s privacy policy. Most of the modern day interactive websites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. 


You are specifically restricted from all of the following:

  • Publishing any website material in any other media

  • Sublicensing, selling and/or otherwise commercializing any website material

  • Publicly performing and/or showing any website material

  • Using this website in any way that is or may be damaging to https://www.shop.hangngaimedia.com

  • Using this website in any way that impacts user access to https://www.shop.hangngaimedia.com

  • Using this website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity

  • Engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this website

  • Using this Website to engage in any advertising or marketing


Online Store

1. Order

  • When you place an order, the prices charged are those applicable on the day you order.

  • All products on hangngaimedia.com are listed in Hong Kong Dollars(HKD).

  • System will automatically send an email to the email address provided by customer to confirm that we have received your order. Such confirmation does not constitute a promise of delivery of order items.

  • We reserve our right not to accept or cancel an order for any reasons at our sole discretion, including without limitation:

no sufficient stock to deliver the products you have ordered; no delivery can be arranged for your area; or one or more of the products you ordered was listed at an incorrect price due to a human or computer error or an error in the pricing information provided by the supplier.

  • You can cancel the order within 24 hours after you made the order. The cancellation is valid upon our confirmation of your request.

  • When the order is ready for collection, we will contact you to arrange the collection time. The pick-up period is 30 days. If you fail to pick up the order, the order will be canceled and no refund will be provided!


2. Payment

  1. We accepts VISA, MasterCard, American Express, JCB, UnionPay, Apple Pay, Google Pay, Alipay HK, WeChat Pay HK, Payme, FPS, Octopus Card/Wallet and PayPal; Orders will be charged in Hong Kong dollars.

  2. We use third party payment service to process online transactions. When you place an order, you agree and accept that your credit card information will be collected, processed, and kept by a payment service provider subject to its terms and conditions. You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making credit card transaction, and in no event shall any such losses in whole or in part be borne by us.

  3. We do not collect or keep your credit card information. If you choose to save your credit card information for express checkout, you agree and accept that the information will be encrypted and stored by the third party payment service providers.

  4. If the product price is higher than $4,000, there is an extra-charge for bank transaction fees while using Stripe(credit/debit card) or PayPal to checkout. Please select the correct amount and payment method during checkout. Our company can cancel orders which chose the wrong amount of price.

  5. The company reserves the right to change the payment terms for any order without prior notice.

  6. Products and prices displayed on our site are for reference only and are subject to alteration or modification at the time of actual transaction.

3. Delivery​

  1. All orders are need to pay for the delivery cost and orders can only be delivered within Hong Kong SAR . For SF Express, order total amount​ between $0.1 to $900, delivery cost is $38; total amount​ between $900 to $2000, delivery cost is $48; total amount​ between $2000 to $4000, delivery cost is $65; total amount​ between $4000 to $5999, delivery cost is $75; total amount​ above $5999, recipient need to pay for the delivery cost. We only accept orders with total amount $4500 or above to select Lalamove as their order's shipping company. The shipping cost is paid by the recipient.

  2. Customers can choose to delivery directly to your home, use locker pick-up service(SF Express) or pick-up from SF Express collection points.

  3. Shipping service provider of all our products is SF Express. Please read the terms and details of delivery service from SF Express's website. (https://htm.sf-express.com/hk/tc/)

  4. It is the responsibility of you to inform us within 24 hours before delivery window starts of any change to your delivery address or preferred delivery time slot after placing order.

  5. You will become the owner of the product(s) you have ordered when they have been delivered to you. Once product(s) has been delivered to you, they will be held at your own risk and we will not be liable for the loss or damage.

4. Replacement

  1. You are advised to carefully read our policy for the refund and replacement policy of the products supplied by us before you make any order from us.

  2. If you find that the products delivered to you are damaged, incorrect, insufficient or having quality problems and etc. after receiving, you have to lodge your application for replacement to us within ten (10) days from the date of the receipt of the products and you also have to meet the following prerequisite conditions namely:

(a) all valid supporting evidence to prove your request for replacement of the products; (b) all valid supporting documents to prove that the product(s) in problem is/are purchased from hangngaimedia.com; (c) immediately sending the photos/videos of the product(s) in problem to us as an evidential proof through email(s) or FaceBook Messenger; (d) all product(s) in problem for replacement must be in its original state and not used; and (e) all components and parts of the product(s) in problem including but not limited to its user menu, certificates, labels, marks, materials, packing bags and boxes for replacement must be returned to us.

5. Refund

  1. If we have accepted to send you a refund, the refund will automatically send to your payment account within 5 - 30 days.​

Limitation of liability

In no event shall Hang Ngai Entertainment & Production Limited, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract.  Hang Ngai Entertainment & Production Limited, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this website.


Removal of links and materials from our website

If you find any link or materials on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links or materials but will have no obligation to do so or to respond directly to you. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.



Without prior approval and express written permission, you may not create frames around our web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.


If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Variation of Terms

Hang Ngai Entertainment & Production Limited is permitted to revise these Terms at any time as it sees fit, and by using this website you are expected to review these Terms on a regular basis.

Entire Agreement

These Terms constitute the entire agreement between Hang Ngai Entertainment & Production Limited and you in relation to your use of this website, and supersede all prior agreements and understandings.