Refund Policy

Shipping Policy for

Effective date: 10 February, 2022
These terms and conditions outline the rules and regulations for the use of Hang Ngai Entertainment & Production Limited's online shop. 


  1. You are advised to carefully read our policy for the refund and replacement policy of the products supplied by us before you make any order from us.

  2. If you find that the products delivered to you are damaged, incorrect, insufficient or having quality problems and etc. after receiving, you have to lodge your application for replacement to us within ten (10) days from the date of the receipt of the products and you also have to meet the following prerequisite conditions namely:

(a) all valid supporting evidence to prove your request for replacement of the products; (b) all valid supporting documents to prove that the product(s) in problem is/are purchased from; (c) immediately sending the photos/videos of the product(s) in problem to us as an evidential proof through email(s) or FaceBook Messenger; (d) all product(s) in problem for replacement must be in its original state and not used; and (e) all components and parts of the product(s) in problem including but not limited to its user menu, certificates, labels, marks, materials, packing bags and boxes for replacement must be returned to us.


  1. If we have accepted to send you a refund, the refund will automatically send to your payment account within 5 - 30 days.​